Refund policy

At WillowVogue52, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds for purchases made through WillowVogue52.store.

30-Day Free Return Policy

We offer free returns within 30 days of receiving your order.

To be eligible for a return, you must request the return within 30 days from the date your order is delivered.

Unless an item arrived damaged, defective, incorrect, or otherwise unsuitable due to an issue attributable to us, returned products should generally be in substantially the same condition in which they were received, together with any included accessories or components where applicable.

Because certain pet products may come into contact with food, water, or animals, we may be unable to accept products that are excessively used, contaminated, intentionally damaged, or returned in a condition that creates a hygiene or safety concern, except where applicable law requires otherwise.

How to Request a Return

To begin a return, contact:

Email: support@WillowVogue52.store
Phone: 270-521-0091

Please provide your name, order number, the item you wish to return, and the reason for your return.

Our customer support team will review your request and provide return instructions when applicable.

Please do not send a return to an address without first contacting us. The appropriate return destination may depend on the product and order.

Free Return Shipping

Eligible returns requested within the 30-day return period qualify for free return shipping.

When a prepaid return method or label is required, instructions will be provided by our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, materially different from what you ordered, or if an item is missing from your shipment, contact us as soon as reasonably possible at support@WillowVogue52.store.

Please provide your order number and, when appropriate, photographs showing the issue. This information allows our team to review and resolve your request more efficiently.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another remedy available under applicable law.

Refunds

Once an eligible return is received and reviewed, we will process the applicable refund to the original payment method.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

If your refund has been approved but has not appeared after a reasonable processing period, please contact your payment provider first and then contact us if additional assistance is required.

Exchanges

If you would like a different product, size, style, or variation, please contact our support team. Depending on product availability and the circumstances of the request, we will provide the most appropriate solution.

Cancellations

If you need to cancel or modify an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate the request. However, once an order has entered processing or shipping, cancellation or modification may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights or remedies available to you under applicable law.

For questions regarding returns or refunds, contact support@WillowVogue52.store.